Responsible Gaming — Play Smart, Stay in Control with qe999
qe999 believes that gambling should always be a form of entertainment, never a source of financial hardship or emotional distress. This page outlines the tools, policies, and resources we provide to every player in Bangladesh to help you stay in control of your gaming activity at all times. Your wellbeing comes first — always.
Our Pledge to Players
qe999's Responsible Gaming Commitments
From the moment you register an account, qe999 is committed to providing a safe, fair, and transparent gaming environment. Here are the six core pillars of our responsible gaming programme.
Strict 21+ Age Enforcement
All players must be 21 years of age or older to register and play on qe999. Age is verified during the KYC process using a government-issued identity document. Any account found to belong to a minor is closed immediately and all associated data is deleted without delay.
Personalised Deposit Limits
qe999 allows you to set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is active, it cannot be increased until a mandatory cooling-off period has elapsed — ensuring that in-the-moment impulses do not override your longer-term decisions.
Session Time-Out Controls
You can set a session time limit so that the platform automatically logs you out after a defined period of play. This helps you maintain awareness of how long you have been gambling and prevents the kind of extended, uninterrupted sessions that are associated with problem gambling behaviour.
Self-Exclusion Programme
Players who feel they need a break from gambling can request a self-exclusion period of 30 days, 90 days, 180 days, or a permanent closure. During self-exclusion, your account is suspended, all marketing communications are stopped, and attempts to reopen the account are blocked until the exclusion period ends.
Activity and Loss Tracking
Your account dashboard includes a full transaction history and gameplay log so you can review exactly how much you have deposited, wagered, won, and lost over any given period. Transparent records help you make informed decisions about your continued participation in games.
24/7 Dedicated Support
Our English-speaking customer support team is available around the clock via live chat and email. If you have concerns about your gambling behaviour, a member of our responsible gaming team — not just a general support agent — will respond to your query with appropriate guidance and next steps.
Account Management Tools
Practical Tools to Help You Stay in Control
qe999 provides a set of built-in account tools that put control in your hands. You can activate or adjust these settings at any time by logging into your account and visiting the Responsible Gaming section of your profile.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month. Once set, a deposit limit can be lowered at any time with immediate effect. Increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions made during play. This applies to all deposit channels including bKash, Nagad, Rocket, and Upay.
Active immediately on reductionSession Duration Limits
Define the maximum number of hours you wish to spend on the qe999 platform in a single session. When your chosen limit is reached, you will receive a notification and the system will log you out automatically. You can set this from as short as 30 minutes up to 8 hours per session.
Configurable from 30 mins to 8 hrsLoss Limits
Specify a maximum amount you are willing to lose in a given time period. Once your net losses reach the threshold you have set, all further betting activity is suspended for the remainder of that period. Loss limits are a powerful tool for maintaining financial discipline without requiring full account suspension.
Daily, weekly, or monthlyReality Check Reminders
Enable periodic on-screen reminders that show you exactly how long you have been logged in and your net win/loss position for the current session. Reality checks appear as a non-intrusive overlay at the interval you select — every 15, 30, or 60 minutes — so you always know where you stand.
15, 30, or 60-minute intervalsMarketing Opt-Out
You can opt out of all promotional communications at any time from your account notification settings. This includes bonus offers, promotional SMS messages, and email campaigns. Opting out of marketing does not affect your ability to use the platform or receive transactional account notifications.
Immediate, no delaySelf-Exclusion and Account Closure
Request a temporary or permanent self-exclusion at any time by contacting our responsible gaming support team. Temporary exclusions run for 30, 90, or 180 days. Permanent closures remove your account from the platform entirely. During any self-exclusion, all pending bonuses are forfeited and promotional communications are immediately halted.
Temporary or permanentStep-by-Step Guide
How to Request Self-Exclusion on qe999
Requesting a self-exclusion on qe999 takes less than five minutes. Our support team processes all self-exclusion requests as a priority and will confirm activation within one hour of your request being received. Here is how to get started:
Log Into Your qe999 Account
Access your account using your registered username and password at qe999.io. If you are unable to log in, contact our live chat support directly and they can process the exclusion on your behalf without requiring login access.
Navigate to Account Settings
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu. Then choose "Responsible Gaming" from the left-hand navigation panel.
Select Your Exclusion Period
Choose from a 30-day, 90-day, or 180-day temporary exclusion, or select "Permanent Closure" if you wish to close your account indefinitely. Read the confirmation notice carefully before proceeding.
Confirm Your Request
Submit your self-exclusion request by clicking "Confirm Exclusion". You will receive an email confirmation to your registered address within 30 minutes. Your account will be suspended, all active sessions terminated, and all marketing communication halted immediately upon confirmation.
Need Help? Contact Support Directly
If you encounter any difficulty with the self-exclusion process or would prefer to speak to someone directly, contact our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". We will handle your case within the hour, 24 hours a day, 7 days a week.
Know the Signs
Self-Assessment Questionnaire
If you answer "yes" to three or more of the following questions, we strongly encourage you to reach out to our support team or activate a self-exclusion period. This questionnaire is for personal reflection only and is not a formal clinical assessment.
Responsible Gambling Self-Check
Have you ever spent more money on gambling than you originally planned for that session?
Have you borrowed money or sold possessions in order to fund gambling activity?
Do you find yourself returning to gambling shortly after a loss in an attempt to recover that money?
Has gambling caused arguments, tension, or distance in your relationships with family or friends?
Do you feel restless, irritable, or anxious when you are unable to gamble or when you try to cut back?
Have you neglected work, studies, or personal responsibilities because of time spent gambling?
Do you find yourself thinking about gambling frequently throughout the day, even when not actively playing?
Have you ever concealed the extent of your gambling from someone close to you?
Strictly 21+ Only
qe999 enforces a strict minimum age of 21 years for all players registered on the platform. This is not a recommendation — it is a hard requirement. All accounts are subject to age verification as part of the KYC process. Players who cannot provide valid proof of age will have their accounts suspended and any pending withdrawals held pending verification. If you are under 21, please do not attempt to register an account. If you are a parent or guardian and you believe a minor has accessed this platform, contact us immediately at [email protected] and we will take action without delay.
Understanding Responsible Gambling
What Responsible Gaming Really Means
Responsible gaming is the practice of treating gambling as a form of paid entertainment — similar to going to a cinema or attending a sporting event — rather than as a strategy for making money or escaping personal problems. qe999 operates on the principle that gambling should always be a deliberate, budget-conscious leisure activity, entered into with full awareness of the risks involved.
For the vast majority of qe999 players across Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, gambling is exactly that — a recreational activity enjoyed in moderation alongside cricket betting, live casino games, and slots. However, qe999 recognises that for a small proportion of players, gambling can develop into a harmful pattern of behaviour. Our responsible gaming programme exists specifically to identify those patterns early and to provide effective intervention tools before the harm becomes serious.
Key principles of responsible gaming on qe999 include: gambling only with money you can afford to lose; setting strict time and financial limits before each session and sticking to them; never gambling while emotionally distressed, intoxicated, or under financial pressure; keeping gambling separate from savings, household income, and money set aside for essential expenses such as rent, food, utility bills, or bKash/Nagad transactions needed for everyday life.
qe999 also recognises the social and cultural context of gambling in Bangladesh. The platform is designed for English-speaking adults who engage with international sports betting and online casino games as a hobby. We are aware that certain periods — such as major cricket tournaments like the BPL or IPL, or Eid celebrations — may see elevated betting activity, and we monitor our platform proactively during these periods for signs of problem gambling patterns.
It is worth noting that winning at gambling is never guaranteed. The mathematical advantage in all casino games and the vig in sports betting means that, over a sufficient number of bets, the house will always generate a statistical edge. qe999 displays return-to-player (RTP) percentages for all slot games and clearly explains the concept of house edge in our FAQ section. We believe informed players are safer players.
If you are in a position where gambling feels compulsive rather than enjoyable, where you are chasing losses, where you are placing bets with money you cannot afford to lose, or where gambling is affecting your ability to meet daily responsibilities, please take immediate action using the tools and contacts provided on this page. The qe999 responsible gaming team is available 24 hours a day, 7 days a week, specifically to assist players in this situation. There is no judgement involved — reaching out is the right thing to do.
Get Help Now
Support Contacts
Live Chat Support
Available 24/7 on qe999.io. Click the chat icon at any time and select "Responsible Gaming" to speak directly with a trained support agent.
Email Our Team
Send your query or self-exclusion request to [email protected] with the subject line "Responsible Gaming". We aim to respond within 2 hours.
Self-Exclusion Form
Log into your account, go to Account Settings → Responsible Gaming, and activate a time-out or self-exclusion directly from your dashboard. No waiting required.
External Help Resources
If you need professional counselling support beyond what qe999 can offer, please seek guidance from a qualified mental health or addiction counsellor in your local area. Your long-term wellbeing is the priority.
Continue on qe999
Play Responsibly — Enjoy Every Moment
When gambling stays fun and within your personal limits, qe999 has a great range of games and betting markets to explore. Browse cricket odds, try our slots, or visit the casino — all on a platform that puts your safety first.
21+ Only | SSL Encrypted | 24/7 Support | Play Within Your Means